Refund policy
At LiveTastic, we strive to ensure every customer is completely satisfied with their purchase. If for any reason your order does not meet expectations, we offer a simple and transparent return process.
Return Window
Customers may request a return within 30 days from the date the item is received.
To qualify for a return, items must be:
- In their original condition
- Unused and unworn
- With all tags attached
- In the original packaging
- Accompanied by proof of purchase
How to Request a Return
To initiate a return, please contact us at:
Email: info@livetastic.com.au
Once your return request is approved, we will provide:
- A return shipping label (if applicable)
- Clear instructions for sending the item back
Damaged or Incorrect Items
Customers should inspect their order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at info@livetastic.com.au so the issue can be reviewed and resolved quickly.
Non-Returnable Items
Some products cannot be returned, including:
- Perishable goods (e.g., flowers, plants, food)
- Custom or personalized products
- Personal care items, hazardous materials, flammable liquids, and gases
- Sale items and gift cards
If you are unsure whether a product is returnable, please contact us before initiating a return.
Exchanges
The fastest way to receive a different product is to return the original item. Once your return is approved, you may place a new order for the replacement item.
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval of your refund.
Refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since refund approval, please contact us at:
Email: info@livetastic.com.au
Customer Support
For any questions related to returns, exchanges, or refunds, our team is happy to assist you:
Email: info@livetastic.com.au
Phone: +61 4 68250466